We at AlxTrip are committed to being truthful and ensuring that our clients are satisfied with our services. In accordance with the guidelines outlined in this Refund Policy, you have the option to cancel use of our services and tour packages or to receive a refund. For your convenience and peace of mind, we will make every effort to ensure that all of our policies are clear and understandable.
Customers can cancel an order within 7 days without giving an explanation. You have 7 days to cancel your order after it is delivered or when someone other than the carrier takes control of the item on your account.
To cancel, please get in touch with us via:
Within 5 business days, you'll get your refund, which will be applied to the same method of payment you used the first time.
Returns are only accepted if:
Returns are not accepted for:
Cancellations for tour bookings are subject to the following charges:
| Time Before Departure | Cancellation Fee |
|---|---|
| 45+ days | ₹1,500 per person |
| 31–44 days | 25% of total |
| 21–30 days | 50% of total |
| 11–20 days | 75% of total |
| Less than 10 days | 100% (No refund) |
Important: Any complaints must be made only during the duration of the journey.
If circumstances beyond your control, like natural disasters or government restrictions, prevent tour services:
Our maximum responsibility will never exceed the amount of the tour cost that we charge. Costs from third parties, like hotels, flights, and cabs, will be repaid based on their own rules.
The expense and risk of returning the products are yours. To return, send to:
605 SGH, Vaishali Nagar, Jaipur, Rajasthan
We are not responsible for return shipping damage or loss.
We recommend a trackable, insured courier service for safe delivery.
We only handle refunds after receiving returned products or evidence of delivery.
You can email us at [email protected] or call us at +91-9571144478 for help.
We're ready to help you!
